What We Heard and What's Next

Thank you to everyone who shared their thoughts on the County of Brant’s proposed water and wastewater rate structure. From April 25 to May 9, we heard from 34 residents through an online and print survey, by phone, and at our in-person open house in Paris.

Here’s a quick summary of what we heard:

• Keeping costs fair and manageable – Many residents are concerned about rising costs and the impact on families, seniors, and those with fixed incomes.
• Paying for what you use – Most people support a system where they can lower their bill by using less water.
• Investing wisely – There is strong support for investing in reliable water infrastructure, but people want more transparency around how funds are used.
• Encouraging conservation – Many residents support rates that promote water-saving habits.
• Greater fairness – Some suggested that large or commercial users should pay more than low-volume residential users.

This feedback helped ensure the County’s rate structure that is fair, environmentally and financially sustainable, and responsive to the needs of our growing community.

Approved by Council in May, rates will be in effect July 1, 2025. You can view the updated rates on our website and information will be included in your June utility bill from GrandBridge Energy.